Furious British Airways passengers blast ‘incompetent’ airline as plane scrapped to ruin weekend plans – including honeymoon and 50th birthday
- Were you affected by the cancellations? Email paul.thompson@mailonline.co.uk
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Angry passengers have blasted ‘incompetent’ British Airways after their flight was suddenly canceled, ruining their weekend plans – including a honeymoon and 50th birthday celebrations.
Hundreds of passengers were told their flights to Las Vegas and New York were scrapped in emails sent out early this morning.
Many took to X, formerly Twitter, to vent their anger at the airline, with passenger Antia Hill saying the airline had ruined a 50th birthday party.
Another passenger Ben Holmes was furious that BA had canceled his flight from Tokyo and when he returned to the UK he found his flight to Las Vegas had also been cancelled.
He wrote: ‘Do you still operate as an airline at all.’ British Airways said two transatlantic flights and four short-haul flights from Heathrow were scrapped
British Airways said two transatlantic flights and four short-haul flights from Heathrow were scrapped (file image)
Angry customers took to social media to complain about BA flights being cancelled
Sean Nicholson also took to social media to vent his anger, saying the airline did its best to ruin his honeymoon.
He wrote: ‘shocking customer service since No help with rebooking, and forwarded to an ‘urgent’ queue that I have heard nothing about. Absolutely terrible, never again.’
Others criticized the airline for its rebooking policy, with one furious traveler claiming that after his flight to Rome was cancelled, he was then rebooked on a flight to Spain.
British Airways said two transatlantic flights and four short-haul flights from Heathrow were scrapped after the plane developed technical problems and was taken out of service.
Flights to New York and Las Vegas were affected from Gatwick Airport, while flights to Berlin, Edinburgh, Jersey and Rome from Heathrow Airport were also cancelled.
The flights were scheduled to depart from Heathrow Airport before they were canceled (stock image)
Passengers on afternoon flights to Edinburgh and Jersey were told by BA that their flights had been cancelled.
An airline spokesman said they had all been rebooked on later flights after being contacted before arriving at Terminal 5.
Those flying to the US received an email early this morning informing them that flight BA 2277 to Las Vegas had been cancelled.
A BA spokesman said all passengers were rebooked on alternative flights from Heathrow.
The four canceled short-haul flights involved only two aircraft scheduled to fly those routes.
The same flight was to travel to different European countries as part of the daily schedule.
Passengers traveling with BA have previously faced delays and cancellations due to technical issues (stock image of passengers at Heathrow Airport)
Passengers traveling with BA have experienced delays and cancellations due to technical issues.
Last May, 50 BA flights were canceled over the bank holiday due to technical problems, while a number of inbound flights were also delayed.
BA said technical problems had caused the cancellations and urged passengers to call only if their flight was within 48 hours as phone lines had been jammed with frantic callers.
The airline – which is undergoing a £7 billion overhaul to try to win back frequent flyers and regain its claim to be the ‘world’s favorite airline’ – has suffered a series of IT failures.
Its most damaging incident occurred at the start of a half-time flight in May 2017, when tens of thousands of passengers were stranded after its systems were accidentally switched off.
British Airways has been contacted for comment.