Kevin! Spirit Airlines is forced to make groveling apology after putting unaccompanied six-year-old boy on WRONG flight in scenes reminiscent of Home Alone 2
- A six-year-old boy found himself on the wrong flight, separated from his family after Spirit Airlines mistakenly placed him on the wrong plane.
- Casper was supposed to go to Fort Myers to be with his grandmother, Maria Ramos, but he ended up in Orlando, Florida, a four-hour drive away.
- Spirit Airlines has offered to reimburse his grandmother for the cost of the trip to pick up Casper, but his family is seeking an explanation.
A grandmother is demanding answers from Spirit Airlines after her unaccompanied six-year-old grandson was put on the wrong flight, leaving him stranded hundreds of miles from his family.
Casper was scheduled to travel to Fort Myers in southwest Florida from Philadelphia to visit his grandmother on his first plane ride.
But in a scene reminiscent of Kevin in Home Alone 2, when he gets separated from his family and ends up flying to New York instead of Florida, the first-grader finds himself in Orlando alone, without his grandmother to pick up the money. to him.
“They told me, ‘No, he’s not on this flight. He missed his flight.” I said, “No, he couldn’t miss his flight because I have a check-in pass,” Maria Ramos said. WINK.
This made her both panic and disbelief that such a mistake could have been made.
Six-year-old Casper found himself on the wrong flight, separated from his family, after Spirit Airlines mistakenly placed him on the wrong plane.
Casper was supposed to go to Fort Myers to be with his grandmother Maria Ramos (pictured), but he ended up in Orlando, Florida, a four-hour drive and 160 miles away.
Spirit Airlines has offered to reimburse his grandmother for the cost of the trip to pick up Casper, but his family is seeking an explanation.
“I ran onto the plane to the flight attendant and asked her: “Where is my grandson? Was it given to you in Philadelphia?” She said, “No, I didn’t have any children with me.”
Ramos said it was one of the scariest things she had ever experienced, until finally Casper called and said he had landed – just at the wrong airport – four hours away in Orlando, although his bag somehow managed to arrive in Fort Myers.
Spirit Airlines says the minor was “wrongly” boarded. The airline told Ramos they would pay for the gas she had to travel to pick up her grandson, but all she wanted for Christmas was answers.
“I want them to call me. Tell me how my grandson ended up in Orlando. How did this happen? Was he pulled from the plane? The flight attendant – after his mother handed him the documents – let him go alone? Did he jump on the wrong plane himself? asked Ramos.
Spirit did not provide any information about how little Casper ended up on the wrong plane.
Casper was four hours away in Orlando, although his bag arrived in Fort Myers.
Casper called his grandmother and said that he had landed, but was at the wrong airport.
The scene was reminiscent of Kevin in Home Alone 2 when he is separated from his parents.
Kevin flies alone to New York instead of Florida in Home Alone 2: Lost in New York.
Ramos told her grandson over the phone to treat it as a special experience, but the boy appeared traumatized by the mix-up and vowed to never board a plane alone again.
Meanwhile, Spirit did not provide any clear information on how the error occurred, but the airline released a statement following the incident.
“On December 21, an unaccompanied child traveling from Philadelphia (PHL) to Fort Myers (RSW) was mistakenly put on a flight to Orlando (MCO).
“The child was in the care and supervision of a member of the Spirit Team at all times and as soon as we discovered the error we immediately took steps to contact the family and re-establish their bond.”
“We take the safety and responsibility of transporting all our guests seriously and are conducting an internal investigation. We apologize to the family for this experience.”