You won’t taste the difference! Fury as Sainsbury’s cancel family’s Christmas Eve turkey delivery – and replace Boxing Day ham joint with eight sandwich slices
A family’s Christmas dinner was ruined after Sainsbury’s canceled their turkey delivery on Christmas Eve, leaving them without a centerpiece on the table.
Supermarket pickers also left them wanting lunch on Boxing Day as the ham they ordered was out of stock and replaced with eight slices of a ham sandwich instead.
The order, which included a medium turkey crown and a 900g Sainsbury’s Brunswick ham, was placed well in advance on December 3, the customer wrote.
They said the service provided by Sainsbury’s delivery service was “absolutely appalling”.
On Christmas Eve morning, Jack Rice posted on X (formerly Twitter): “@sainsburys is canceling my turkey crown (pre-ordered December 3rd) for Christmas Eve, as well as the ham, but replacing it with four slices of ham. Absolutely terrible.”
A family’s Christmas dinner was ruined after Sainsbury’s canceled their turkey delivery on Christmas Eve, leaving them without a centerpiece on the table.
Supermarket pickers also left them wanting lunch on Boxing Day as the ham they ordered was out of stock and was replaced with an eight-slice ham sandwich instead.
Mr Rice shared an image of his email receipt from Sainsbury’s, which had one change.
It said: “We have tried to find the best substitutes for the unavailable items listed below. If you are not satisfied with these replacements, you can return them to the driver and we will refund your money.”
It then says that the 900g ham, which costs £10, has been replaced by two four-packs of Sainsbury’s Taste The Difference cooked British ham slices, breaded, cured and cured, weighing 120g.
The deli slices cost just £6.50, saving shoppers a total of £3.50 if they decide to keep the replacement.
However, Sainsbury’s was completely unable to find a suitable replacement for the fresh turkey crown, which weighed between 2 and 3kg.
Replying to his angry tweet yesterday morning, a Sainsbury’s spokesman told Mr Rice: “Hi Jack, so sorry about the problem with your order.
Can I just ask you to PM me using the link below with your full address, email address and order number? I’ll figure this out for you.
MailOnline contacted Sainsbury’s for comment but no one was immediately available.
Mr Rice shared an image of his e-receipt from Sainsbury’s, which had one change.