Professionals real estate company forced into grovelling apology after Taylors Lakes office sent an ominous email to tenants about paying their rent during Christmas ‘eviction season’

A major estate agency has been forced to apologize for warning tenants they would be kicked out if they did not pay their rent on time over the Christmas period.

Taylors Lakes sent out an ominous email to tenants on Monday afternoon, saying Christmas is often referred to as ‘eviction season’.

One tenant called the company’s actions “horrible” after the agency advised tenants to keep up with payments or be forced to leave their properties.

The letter began with the words: “Christmas is a fantastic time of year and also a very busy time!”

But the tone of the message changed when it included a stern warning to tenants who fail to meet their “largest financial obligations.”

Estate agency Professionals Taylors Lakes (pictured) sent out an ominous email to tenants saying Christmas is often referred to as ‘eviction season’.

“Christmas is also known in property management circles as ‘eviction season’ as so many people choose to use their rent payments for Christmas expenses rather than ensuring their family home remains a top priority during this period.

“We’re seeing many residents fall behind on rent and then find themselves in a position where they can’t catch up…

“Then we have the… vexatious task of removing these tenants from their homes.”

The agency goes on to say that “this action is very disturbing” and warns tenants to “pay close attention” to upcoming payments.

Hundreds of users on social networks criticized the agency’s cruel letter.

“This is insensitive,” one user wrote on Twitter.

“This is one of the most terrible and completely unprofessional things I have ever seen…” said another.

“Oh my God, this is terrible.”

Others were unimpressed by the company’s actions at a time when the property market is out of reach for thousands of Australians.

“Our rental market is completely broken when this behavior and disregard for human decency is acceptable,” one user said.

“The fact that they call it ‘eviction season’ should be enough to cause problems for the entire industry,” said another.

The scathing email (pictured) told tenants the agency had a “loose job” of suspending tenants for not paying rent on time, and told them to ensure they met their “largest financial obligations” instead of spending money on Christmas shopping.

Company CEO Catherine Gonzalez Cork apologized to tenants who received the email and said she only became aware of the email from Taylors Lakes on Tuesday morning.

“The email was sent to tenants directly from the Taylors Lakes office and its contents were not approved by me or the Board of Professionals and do not reflect our company’s expectations for communicating with tenants at our properties,” Ms Gonzalez-Cork said. The keeper.

On Tuesday, the agency sent out a separate email apologizing for any distress caused by their previous letter.

“We understand that the choice of words in the email may have offended you and we regret it,” the Taylors Lakes professional said in a statement.

“We assure you that the purpose of the email was to provide a timely reminder of normal lease obligations.”

The Washington News Australia has contacted Taylors Lakes Pros for comment.

The agency’s website says the company is “an established property company offering first-class customer service…” and the company name is “synonymous in the Australian and international property scene.”

Australian states and territories have laws that determine when tenants can be evicted and whether landlords have the right to evict tenants from their properties, but these rules vary from state to state.

Users on social media criticized the company’s actions and said the email was “insensitive” to Australians struggling to pay rent (stock image of apartments)

Australian states and territories have laws governing the enforcement of tenant eviction notices (file image)

Generally, eviction notices must be provided in writing by the landlord and must tell tenants when they must leave the property.

Tenants can challenge eviction notices in some cases if they were treated unfairly during the eviction process.

Failure to pay rent and property damage are some of the reasons why a landlord may file an eviction notice.